Getting your order from our hands to yours.

At Countryside Custom Designs, many of our products are made to order. We appreciate your patience while we create, package, and prepare your order with care.

Processing Times

Processing time and shipping time are two different things.

Processing time is the amount of time needed for us to create and prepare your order before it ships. Because many of our items are made to order, processing times may vary depending on the product, order size, customization, and availability of materials.

If your order contains custom or personalized items, processing begins once all design details have been approved and any required payment has been received.

Need something by a certain date? Please contact us before ordering. We’ll let you know whether we can reasonably accommodate your deadline.

Shipping

Orders requiring shipping are carefully packaged and shipped to the address provided during checkout.

Available shipping methods and costs will be shown at checkout when applicable. Shipping charges may vary based on the size, weight, destination, and contents of your order.

Once your package has been accepted by the shipping carrier, delivery times are determined by the carrier and are separate from our processing time.

Please keep in mind that carrier delays due to weather, holidays, or other circumstances may occasionally occur and are outside of our control.

Tracking Your Order

When tracking is available, you’ll receive tracking information using the email address provided with your order.

Please allow time for the carrier to scan your package and update the tracking information after shipment.

Incorrect Shipping Addresses

Please double-check your shipping information before completing your order.

If you notice an incorrect address, contact us as soon as possible. If your order has not shipped, we’ll do our best to correct it.

Once an order has shipped, we cannot guarantee that an address can be changed or redirected.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may be required to resend the package.

Lost or Delayed Packages

If your tracking information shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If you believe your package has been lost, contact us and we’ll help you determine the appropriate next steps with the shipping carrier.

If tracking shows an order as delivered but you cannot locate it, we recommend checking around your delivery location, with household members or neighbors, and contacting the carrier.

Local Pickup

Local Pickup Is Available

Local customers may select Local Pickup when available.

We’ll contact you when your order is completely finished and ready to be picked up. Please wait until you receive confirmation that your order is ready before attempting pickup.

Pickup instructions and location details will be provided directly to the customer after the order is ready.

Orders must be picked up within [14 days] unless other arrangements have been made.