How long will my order take?

Because many of our items are made to order, processing times can vary depending on the item, order size, supply availability, and whether customization is required.

Estimated processing times are provided when possible. If you need an order by a specific date, please contact us before placing your order so we can let you know whether we're able to accommodate your timeline.

Will I receive an order confirmation?

Yes! If you place an order through our website, you'll receive an order confirmation at the email address provided during checkout.

Once your order ships, you'll also receive shipping and tracking information when available.

Can I change or cancel my order?

Contact us as soon as possible if you need to make a change.

Because many of our products are made specifically for your order, we cannot guarantee changes or cancellations once production has started.

Do you accept custom orders?

Absolutely! Custom orders are a big part of what we do.

Whether you already have a design, found an inspiration photo, have a saying you'd like on a shirt, or simply have an idea in your head, we'd love to see what we can create.

Visit our Custom Order page to submit your request.

Can I upload a picture of what I want?

Yes. Our Custom Order form allows you to upload inspiration photos, artwork, logos, or other reference images.

Please keep in mind that an inspiration photo helps us understand what you're looking for, but some designs may need to be recreated or modified due to artwork availability, image quality, or copyright/trademark restrictions.

Does submitting a custom order form mean I've placed an order?

No. Submitting the form is simply a custom-order request.

We'll review your information and contact you regarding availability, design details, pricing, and any additional information we need. Your order isn't finalized until the details and price have been agreed upon.

Can you make shirts for groups, businesses or events?

Yes! We can accommodate many types of larger or group orders.

If you're ordering for a business, family event, vacation, team, party, reunion, wedding, fundraiser, or another group, submit a Custom Order request with the approximate quantity and what you're looking for.

What brands of shirts do you use?

We primarily use Gildan apparel, although the exact blank may vary depending on the product, color, size, and availability. Different brand requests are also available, just contact us with your order number.

Specific garment information is included in individual product listings whenever applicable.

How do I know what size to order?

Please refer to the size chart included with the product listing before ordering.

We strongly recommend comparing the measurements to a shirt, sweatshirt, or hoodie you already own and like the fit of rather than relying solely on the size you normally wear.

What if I order the wrong size?

Because apparel is often created specifically for your order, please double-check the sizing information before purchasing.

Our complete eligibility requirements for returns or exchanges can be found on our Returns & Exchanges page.

Will the design look exactly the same on every size?

We do our best to maintain a consistent appearance, but design proportions and placement can vary slightly depending on the garment size and style.

Mockups are intended to provide a representation of the finished product and may not show exact scale, placement, or color.

Will the color look exactly like it does on my screen?

We do our best to represent colors accurately, but colors can appear slightly different depending on your screen, lighting, garment material, and manufacturer.

Because of this, slight color variations between the product you receive and what you see on your screen are normal.

Are the product photos actual products or mockups?

Some product images may be digital mockups used to show what a finished design will look like.

Because garment colors, design size, placement, and screen displays can vary, the finished item may differ slightly from the mockup.

Do you ship?

Yes! Shipping options and costs will be displayed during checkout based on the order and available shipping methods.

How long does shipping take?

Shipping time is separate from processing time.

Once your order has been completed and handed over to the carrier, delivery time is determined by the shipping service selected. Carrier delays can occasionally occur and are outside of our control.

Will I get tracking information?

When tracking is available, it will be sent to the email address associated with your order once your package ships.

What if I entered the wrong shipping address?

Contact us as soon as possible.

If the order hasn't shipped yet, we may be able to correct the address. Once a package has been shipped, we're unable to guarantee that the shipping address can be changed.

Are your tumblers and mugs dishwasher safe?

Care requirements can vary depending on how an item is decorated.

For items made with permanent decals or UV DTF transfers, we generally recommend hand washing and avoiding prolonged soaking to help preserve the design.

Individual product listings may include additional care instructions.

Can your stickers or decals be used outdoors?

It depends on the particular product and application. Product descriptions will specify the recommended surfaces and uses whenever applicable.

For the best results, apply decals to a clean, smooth, dry surface.

Are your candles handmade?

Yes. Our Countryside candles are hand-poured in small batches.

Because they're handmade, minor variations between candles are completely normal.

How strong will the scent be?

Fragrance strength can vary depending on the fragrance itself, room size, airflow, and how long the candle has been burning.

Some fragrances are naturally stronger than others.

How should I care for my candle?

Always follow the safety and care instructions provided with your candle.

Keep the candle on a stable, heat-resistant surface, away from drafts and flammable objects, and never leave a burning candle unattended or within reach of children or pets.

What payment methods do you accept?

Available payment methods will be displayed during checkout.

For custom orders arranged directly with us, we'll provide payment information once the order details and final price have been confirmed.

Do I have to pay before you make my custom order?

Custom orders generally require payment before production begins. We'll provide the final price and payment instructions after your design and order details have been confirmed.